Ombudsmen - the leaders in independent resolution, redress and prevention of disputes
Australian and New Zealand Ombudsman Association
A professional association
The Australian and New Zealand Ombudsman Association (ANZOA) is the peak body for Ombudsmen in Australia and New Zealand.
ANZOA's members are individual Ombudsmen within industry-based, parliamentary and other statutory Ombudsman offices in Australia and New Zealand.
Independent, free, fair
Ombudsmen resolve complaints from citizens or consumers about agencies or service providers.
The Ombudsman's aim is to reach a resolution that is fair to both sides.
Find an Ombudsman
In Australia and New Zealand, many complaints are dealt with by Ombudsmen.
Our quick links will help you find the right Ombudsman office, or another dispute resolution office where there is no Ombudsman.
An Ombudsman is not an advocate.
An Ombudsman is not a regulator.
The fundamental role of an Ombudsman is independent resolution, redress and prevention of disputes.
For a body to be called an Ombudsman, it must comply
with some fundamental principles and six essential
criteria—independence, jurisdiction, powers,
accessibility, procedural fairness and accountability.
ANZOA members come from offices that observe the Benchmarks for Industry-Based Customer Dispute Resolution (the CDR Benchmarks). The CDR Benchmarks, originally developed in 1997, were reviewed and republished in February 2015. They are now in two parts and available from the website of The Treasury, Australia (linked below).
Copyright © ANZOA (Australian and New Zealand Ombudsman Association) 2003-19