Ombudsmen - the leaders in independent resolution, redress and prevention of disputes
Australian and New Zealand Ombudsman Association
A professional association
The Australian and New Zealand Ombudsman Association (ANZOA) is the peak body for Ombudsmen in Australia and New Zealand.
ANZOA's members are individual Ombudsmen within industry-based, parliamentary and other statutory Ombudsman offices in Australia and New Zealand.
Independent, free, fair
Ombudsmen resolve complaints from citizens or consumers about agencies or service providers.
The Ombudsman's aim is to reach a resolution that is fair to both sides.
Find an Ombudsman
In Australia and New Zealand, many complaints are dealt with by Ombudsmen.
Our quick links will help you find the right Ombudsman office, or another dispute resolution office where there is no Ombudsman.
Proactive or reactive?
Perspectives on the role of an Ombudsman in a crisis
but the offices of its members do
government agencies, banking, insurance, investments, other financial services, telecommunications, electricity, gas, water, public transport
Copyright © ANZOA (Australian and New Zealand Ombudsman Association) 2003-20