2018 ANZOA Conference

the conference program in brief

 

Checks and Balances

 

Monday 21 May 2018

10am: ANZOA Executive meeting

11am: ANZOA Members meeting

From 10am: Meetings of ANZOA's interest groups for staff

12noon: Lunch for conference delegates

1pm: Opening and welcome

1.15pm: Keynote address

2pm: Exploring the conference theme of Checks and Balances'

3.30pm: Ombudsman benchmark: Accessibility

5.15pm: Wrap up and close of day 1

6.30pm: Welcome reception (QT Museum Hotel)

 

Tuesday 22 May 2018

9am: 'Collaboration without capture', exploring the Ombudsman benchmark of independence

11am: 'Fairness - do you know it when you see it, or is there something more?', exploring the Ombudsman benchmark of fairness

12.30pm: Delegate lunch

1.30pm: Innovation showcase

3.30pm: 'Accountability - what does it mean in practice?', exploring the Ombudsman benchmark of accountability

5.15pm: Wrap up and close of day 2

7pm: Conference dinner sponsored by Resolve Software Group

 

Wednesday 23 May 2018

9am: 'Are you proud of that?', exploring the Ombudsman benchmark of efficiency

11am: To review or not to review?', exploring the Ombudsman benchmark of effectiveness

12.30pm: Wrap up of day 3

1pm: Conference close

 

more information to come

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