Australian and New Zealand Ombudsman Association
where to seek help — information for consumers
An expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.
Source: AS/NZS 10002/2014
You don't have to pay to be assisted by an Ombudsman.
It is a free service for complainants.
And you don't need to have someone to represent you.
Electricity, gas, water (Australia and New Zealand)
for complaints about electricity, gas and water companies operating in New South Wales
for complaints about electricity, gas and water companies operating in Victoria
for complaints about energy companies operating across Queensland and some water companies
for complaints about energy and water companies operating in South Australia
for complaints about electricity and gas companies operating in Tasmania
for complaints about electricity and gas companies operating in Western Australia
for New Zealand complaints about electricity and gas companies
Financial services (Australia and New Zealand)
For personal and small business complaints about banking deposits and payments; credit, finance and loans; insurance; investments and financial advice; and superannuation. From 1 November 2018, AFCA replaced three schemes (Financial Ombudsman Service, Credit and Investments Ombudsman and Superannuation Complaints Tribunal) to give consumers access to a single sdispute resolution scheme.
for New Zealand complaints about banks
for New Zealand complaints about fire and general, health and life insurance, investments,
loans and credit, superannuation, and financial services advice
for New Zealand complaints about financial services and products including loans and credit, financial planning, financial advice and investments
Government departments and agencies (Australia and New Zealand)
for complaints about New Zealand government agencies
for complaints about the administrative actions of ACT Government agencies and public education providers
for complaints about Australian Commonwealth Government agencies; the Commonwealth Ombudsman is also the Defence Force, Immigration, Law Enforcement, Postal Industry Ombudsman, ACT and Overseas Students Ombudsman
for complaints about Northern Territory government departments and agencies
for complaints about Tasmanian government departments, and agencies, local government, and state-owned businesses
for complaints about South Australian government and local government agencies
for complaints about most levels of Victorian state and local government
for complaints about Western Australian government agencies, statutory authorities, local governments and public universities
for complaints about NSW government departments, councils and statutory authorities
for complaints about Queensland state agencies, local councils and public universities
for complaints about telephone and internet companies across Australia
Public transport (Australia - Victoria)
for complaints about public transport in Victoria
These directories will help you find other external dispute resolution offices
Choice: to research products and services
Copyright © ANZOA (Australian and New Zealand Ombudsman Association) 2003-17
Ombudsmen - the leaders in independent resolution, redress and prevention of disputes