Australian and New Zealand Ombudsman Association

Staff interest groups

a benefit of the Ombudsman's ANZOA membership

Staff interest groups

The participants in ANZOA's interest groups are staff working in similar operational roles across the offices of ANZOA's members. The groups meet regularly through a mix of teleconferencing and face-to-face meetings.


Customer financial hardship

The 'Customer financial hardship' staff interest group facilitates the sharing of approaches/initiatives to dealing with this issue.

Customer financial hardship intranet log-in


First contact

The 'First contact' staff interest group concentrates on the critical area of front-line service and how different Ombudsman offices manage their initial contacts with complainants.

First contact intranet log-in


Human resources

The 'Human resources' staff interest group facilitates informal sharing of HR policies and procedures, as well as assistance in resolving HR issues.

Human resources intranet log-in


Indigenous complaint handling

The 'Indigenous complaint handling' interest group focuses on complaint entry point procedures, sharing information and resources, and improving complaint handling practices and procedures for Indigenous people.

Indigenous Complaint Handling intranet log-in


Learning and development

Through the 'Learning & development' staff interest group, offices are able to share staff development resources, and their knowledge and experience of consultants and formal training courses.

Learning and development intranet log-in


Policy and research

The 'Policy & research' staff interest group facilitates informal sharing of policy work, projects and priorities, and research being undertaken by the offices of ANZOA members.

Policy and research intranet log-in


Public relations & communications

The focus of the 'Public relations & communications' staff interest group is programs, activities, resources and strategies to promote Ombudsman offices and engage audiences.

Public relations and communications intranet log-in


Resolve users

The 'Resolve users' staff interest group provides a forum for users of the Resolve case management system.

Resolve users intranet log-in


Systemic issues investigations

The 'Systemic issues investigations' staff interest group's focus is on Ombudsman office policies and processes relating to systemic issues.

Systemic issues investigations intranet log-in


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