Australian and New Zealand Ombudsman Association

Staff interest groups

a benefit of the Ombudsman's ANZOA membership

Staff interest groups

The participants in ANZOA's interest groups are staff working in similar operational roles across the offices of ANZOA's members. The groups meet regularly through a mix of teleconferencing and face-to-face meetings.

 

Complaints Management

Complaints handling best practice, challenges and strategies, receipt to closure

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Customer Financial Hardship

Ombudsman approaches and initiatives for dealing with this issue

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Indigenous Engagement

Improving complaint handling practices and procedures for Indigenous people

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Information Technology (IT) for Business

Digital delivery for Ombudsman offices, from a customer service point of view

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People & Development

Approaches to Ombudsman office staffing and staff development

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Policy & Research

Ombudsman office policy work  and research

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Public Relations & Communications

Programs, activities, strategies to promote Ombudsman offices and engage audiences

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Systemic Issues & Investigations

Ombudsman office policies and processes relating to systemic issues

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