The participants in ANZOA's interest groups are staff working in similar operational roles across the offices of ANZOA's members. The groups meet regularly through a mix of teleconferencing and face-to-face meetings.

 

Complaints Management

Complaints handling best practice, challenges and strategies, receipt to closure

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Customer Financial Hardship

Ombudsman approaches and initiatives for dealing with this issue

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Indigenous Engagement

Improving complaint handling practices and procedures for Indigenous people

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Information Technology (IT) for Business

Digital delivery for Ombudsman offices, from a customer service point of view

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People & Development

Approaches to Ombudsman office staffing and staff development

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Policy & Research

Ombudsman office policy work  and research

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Public Relations & Communications

Programs, activities, strategies to promote Ombudsman offices and engage audiences

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Systemic Issues & Investigations

Ombudsman office policies and processes relating to systemic issues

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