Australian and New Zealand Ombudsman Association
a benefit of the Ombudsman's ANZOA membership
The participants in ANZOA's interest groups are staff working in similar operational roles across the offices of ANZOA's members. The groups meet regularly through a mix of teleconferencing and face-to-face meetings.
Customer financial hardship
The 'Customer financial hardship' staff interest group facilitates the sharing of approaches/initiatives to dealing with this issue.
The 'First contact' staff interest group concentrates on the critical area of front-line service and how different Ombudsman offices manage their initial contacts with complainants.
The 'Human resources' staff interest group facilitates informal sharing of HR policies and procedures, as well as assistance in resolving HR issues.
Indigenous complaint handling
The 'Indigenous complaint handling' interest group focuses on complaint entry point procedures, sharing information and resources, and improving complaint handling practices and procedures for Indigenous people.
Learning and development
Through the 'Learning & development' staff interest group, offices are able to share staff development resources, and their knowledge and experience of consultants and formal training courses.
Policy and research
The 'Policy & research' staff interest group facilitates informal sharing of policy work, projects and priorities, and research being undertaken by the offices of ANZOA members.
Public relations & communications
The focus of the 'Public relations & communications' staff interest group is programs, activities, resources and strategies to promote Ombudsman offices and engage audiences.
The 'Resolve users' staff interest group provides a forum for users of the Resolve case management system.
Systemic issues investigations
The 'Systemic issues investigations' staff interest group's focus is on Ombudsman office policies and processes relating to systemic issues.
Copyright © ANZOA (Australian and New Zealand Ombudsman Association) 2003-17
Ombudsmen - the leaders in independent resolution, redress and prevention of disputes