Australian and New Zealand Ombudsman Association


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The Ombudsman | November 2018

Fairness of process and outcome

Ensuring procedural fairness

Public transport accessibility: an issue of fairness

Putting fairness into action though an outreach program

Transparency and fairness for people in places of detention
Fairness of outcome through dealing with systemic issues

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earlier issues   Back to March 2015



Australia: New small business ombudsman

Australian Financial Complaints Authority - Nov 2018

The Australian Financial Complaints Authority (AFCA) opens to complaints and announces the appointment of a dedicated small business lead ombudsman.

Australia: Report on abuse of vulnerable adults

NSW Ombudsman - Nov 2018

A special report to Parliament on the Ombudsman's inquiry into the abuse and neglect of adults with disability in community settings, such as their family home.

Australia: Consumer Safeguards Review

Telecommunications Industry Ombudsman - Nov 2018

The Board of the Telecommunications Industry Ombudsman (TIO) and the Ombudsman are pleased that the report on Part A of the Government's Consumer Safeguards Review (Complaints handling and consumer redress) recognises the importance and strength of the work of the TIO in resolving complaints.

Australia: Report on errors in transitioning a child between foster carers
South Australian Ombudsman - Nov 2018

Ombudsman's final report on a complaint concerning the determination of the Department for Child Protection to transfer care of the complainant’s former foster child to another foster carer, as well as various actions of the department surrounding and following that determination.

Australia: Deaths of children by drowning

Ombudsman Western Australia - Nov 2018

Follow-up report on giving effect to the recommendations arising from the Ombudsman’s 2017 major own-motion investigation, Investigation into ways to prevent or reduce deaths of children by drowning.
New Zealand: Tackling dementia – Protecting the rights of detained people

Office of the Ombudsman – Oct 2018

Chief Ombudsman's presentation to the Alzheimers New Zealand conference on 25 October 2018 outlined how the OPCAT provides an international platform for effecting national change to protect the human rights of some of our most vulnerable people: those with dementia who are detained in facilities.


Australia: ADR Innovation of the Year Award

Public Transport Ombudsman (PTO) – Oct 2018

This myki pilot helps couch surfing teens with their public transport costs and makes it easier to attend school. The pilot program was developed by PTO and WEstjustice Community Legal Service following consultation with public transport operators and government.



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