Australian and New Zealand Ombudsman Association


Highlighting aspects of the work of Ombudsman offices

ANZOA newsletter

Ombudsman office news

The Ombudsman | March 2018

Checks and balances - the Ombudsman's role

Casting an eye to our horizons

Independent review

Under scrutiny - the operation of infringements notices provisions

Reportable conduct scheme for employment-based child protection

Small steps towards a big goal

Supporting Queenslanders in remote communities

Gaining local knowledge helps to understand and resolve disputes

read it here
earlier issues   June 2017 | December 2016 | June 2016 | December 2015 | March 2015



Australia: Child mortality rates decline for NSW, but variation still seen across areas

NSW Ombudsman - April 2018

The NSW Ombudsman and Convenor of the NSW Child Death Review Team, Michael Barnes, has tabled a report in the NSW Parliament on the ‘Spatial analysis of child deaths in New South Wales’. The report, prepared by the Australian Institute of Health and Welfare for the NSW Child Death Review Team, focuses on two key issues - the geographic distribution of child deaths across NSW, and how the risk of death varies by area-level characteristics.

read it here


Australia: Report into Australia Post complaints

Commonwealth Ombudsman - April 2018

Commonwealth Ombudsman Michael Manthorpe has released a report into Australia Post complaints regarding carding, Safe Drop and compensation. The report reviews the actions taken by Australia Post since the release of three earlier Ombudsman reports concerning these matters. The report seeks to determine why complaints about delivery issues persist despite Australia Post’s reported service and product improvements.

read it here


New Zealand: Final Opinion on New Zealand Defence Force information

Office of the Ombudsman - April 2018

The Chief Ombudsman has released his Final Opinion concerning information requests to the New Zealand Defence Force (NZDF) about Operation Burnham in Afghanistan in 2010, and possible civilian and insurgent casualties. The Chief Ombudsman upheld most of NZDF’s withholding of information, but has recommended some information be released concerning the identities of the insurgents killed.

media statement and final opinion


Australia: Why phone and internet providers should care about complaints

Telecommunications Industry Ombudsman - April 2018

Speech by Telecommunications Industry Ombudsman, Judi Jones, exploring the nature of complaints about phone and internet – including the positive reasons why phone and internet providers should care about complaints.



Australia: Central Adelaide Local Health Network

Ombudsman South Australia - March 2018

The applicant sought access to contracts between the agency and St Andrews Hospital in relation to the use of the Da Vinci surgical robot located at St Andrews. The agency’s principal officer made a determination to extend the time for dealing with the application beyond the 30 day deadline on the basis that consultation with interested parties was required.

read it here


Australia: Department for Education and Child Development – Removal from Family Day Care register

Ombudsman South Australia - March 2018

The Ombudsman received a complaint from an educator who had been removed from the Department for Education and Child Development’s Family Day Care register.  The educator complained that the decision had been unreasonable and that procedural fairness had not been afforded.

read it here


Australia: Kangaroo Island Council – Failure of council to assess complaint in accordance with Code of Conduct for Council Members Procedure

Ombudsman South Australia - March 2018

The complaint alleged that media comments made by the Mayor of Kangaroo Island Council constituted breaches of clauses  of the Code of Conduct for Council Members (the Code of Conduct).

read it here


Australia: Misuse of Parliamentary staff budget entitlements in 2014

Victorian Ombudsman - March 2018

Ombudsman Deborah Glass has found 21 ALP Members of Victorian Parliament - including 11 serving and 10 former MPs - breached Parliament’s Members’ Guide by certifying payments to electorate officers used for party political campaigning.



New Zealand: Utilities Disputes Limited - Independent Review Report
Utilities Disputes Limited - February 2018

The review was completed in July 2017, by Dr Gavin McBurnie and Dr Chris Gill of Queen Margaret University's Consumer Dispute Resolution Centre. The review was discussed with the Minister of Commerce and Consumer Affairs in January 2018. The Utilities Disputes Board is considering the recommendations in the review. Consultation with stakeholders will begin soon.



Australia: Ombudsman warns of danger posed to people with disabilities left in vehicles

NSW Ombudsman - January 2018

The public should be alert to vulnerable people with disabilities being left in cars in heat waves, NSW Ombudsman Michael Barnes said today, ahead of extreme temperatures predicted for the weekend.

media release


News archives



Quick links

Copyright © ANZOA (Australian and New Zealand Ombudsman Association) 2003-17

Ombudsmen - the leaders in independent resolution, redress and prevention of disputes