Australian and New Zealand Ombudsman Association


Highlighting aspects of the work of Ombudsman offices

ANZOA newsletter

Ombudsman office news

The Ombudsman | June 2017

The Ombudsman and systemic issues

Treatment of systemic issues by the NSW Ombudsman

A whole of office approach to consumer issues and complaint reduction

Exceptional decision-making

Strengthening trust

Agency apology for wrongful conduct

Inaugural Aboriginal Action Plan

read it here
earlier issues   December 2016 | June 2016 | December 2015 | March 2015



Australia: Investigation into the management and protection of disability group home residents by DHHS and Autism Plus

Victorian Ombudsman - September 2017
The Victorian Ombudsman has tabled an Investigation into the management and protection of disability group home residents by the Department of Health and Human Services (DHHS) and Autism Plus. The report found that disability services provider Autism Plus and DHHS put clients at risk by failing to move a group home resident who was accused of sexually assaulting vulnerable housemates. Ombudsman Deborah Glass said the events raised serious concerns about the suitability of Autism Plus to provide programs and care for DHHS clients. The for-profit provider received more than $260,000 in 2014 to provide Edward with one-on-one staff to client care. The report also raises questions about action and inaction by DHHS officials, in particular the role of Child Protection, and poor co-ordination between Child Protection and Disability Services.

read it here


Australia: Deal with addiction to reduce reoffending

Victorian Ombudsman - September 2017

Report into the Ombudsman's Enquiry into the provision of alcohol and drug rehabilitation services following contact with the criminal justice system confirms that access to rehabilitation services remains the dominant concern for prisoners and former prisoners struggling with addiction. They are highly vulnerable to relapse and more likely to reoffend if they are unable to access timely, consistent and targeted support services, both within prison and upon release. The problem is of particular concern in rural and regional Victoria, and is exacerbated by lack of access to secure and affordable housing.

read it here

Australia: Affordability Report

Energy and Water Ombudsman (Victoria) (EWOV) - September 2017

EWOV's Affordability Report provides up-to-date information on affordability case data.

read it here

New Zealand: Advice on the effectiveness of benefit reductions

Office of the Ombudsman - September 2017

The Ministry of Social Development refused a request for copies of official advice regarding the effectiveness of benefit reductions for sole parents who do not name the other parent. Ombudsman Leo Donnelly formed the provisional opinion the request should not have been refused, and the Ministry agreed to release the information.

read the case note here

Australia: Women in Prison II - Investigation Report

Northern Territory Ombudsman – August 2017

An Ombudsman investigation report relating to the conditions faced by women in the Alice Springs Women's Correctional Facility has been tabled today in the Legislative Assembly.

read it here

Australia: Complaints in Context

Telecommunications Industry Ombudsman - August 2017

A quarterly report jointly published by the Telecommunications Industry Ombudsman and Communications Alliance.

read it here


News archives



Quick links

Copyright © ANZOA (Australian and New Zealand Ombudsman Association) 2003-17

Ombudsmen - the leaders in independent resolution, redress and prevention of disputes