Australian and New Zealand Ombudsman Association


Highlighting aspects of the work of Ombudsman offices

ANZOA newsletter

Ombudsman office news

The Ombudsman | June 2017

The Ombudsman and systemic issues

Treatment of systemic issues by the NSW Ombudsman

A whole of office approach to consumer issues and complaint reduction

Exceptional decision-making

Strengthening trust

Agency apology for wrongful conduct

Inaugural Aboriginal Action Plan

read it here
earlier issues   December 2016 | June 2016 | December 2015 | March 2015



Australia: Report about asbestos

NSW Ombudsman - April 2017

The Acting Ombudsman, Professor John McMillan, urges the Government to properly fund initiatives to protect the NSW public from the dangers of asbestos. Those particularly at risk are DIY home renovators and some

regional Aboriginal communities.

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Australia: Apology Report
Victorian Ombudsman - April 2017

‘Sorry’ seems to be the hardest word: Victorian Ombudsman calls for apology law reform. The Victorian Government should consider amending the law to allow public agencies to apologise for mistakes without fear of legal repercussions, according to a new report by the Victorian Ombudsman.

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Australia: Six-monthly public transport complaints

Public Transport Ombudsman Victoria - April 2017

Case studies, major issues

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New Zealand: A question of restraint

Office of the Ombudsman - March 2017

The Chief Ombudsman's report into the management of prisoners at risk of suicide and self harm finds that the use of restraints on five prisoners amounted to cruel, inhuman or degrading treatment under the Convention Against Torture.

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Australia: Roxby Council – Maladministration in public administration

Ombudsman South Australia - March 2017

The Ombudsman found that the council and the former Administrator committed maladministration in that various direct engagements resulted in substantial mismanagement of public resources.

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Australia: Affordability Report

Energy and Water Ombudsman (Victoria) - March 2017

Quarterly trends in cases about affordability, payment plans and supply disconnection/restriction

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Australia: Items of interest for the Complaints, Accountability, Integrity Network

Northern Territory - March 2017

CAIN Update (March 2017) - Articles and reports from around Australia and overseas

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Australia: Report on youth justice

Victorian Ombudsman - February 2017

The Victorian Ombudsman has tabled a report on the state’s youth justice facilities to give Parliament and the public an insight into recent events and to illustrate how the relevant oversight agencies are holding government to account.

read it here



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