Australian and New Zealand Ombudsman Association
Highlighting aspects of the work of Ombudsman offices
The Ombudsman | November 2018
Fairness of process and outcome
Ensuring procedural fairness
Public transport accessibility: an issue of fairness
Putting fairness into action though an outreach program
Transparency and fairness for people in places of detention
Fairness of outcome through dealing with systemic issues
Australia: New small business ombudsman
Australian Financial Complaints Authority - Nov 2018
The Australian Financial Complaints Authority (AFCA) opens to complaints and announces the appointment of a dedicated small business lead ombudsman.
Australia: Report on abuse of vulnerable adults
NSW Ombudsman - Nov 2018
A special report to Parliament on the Ombudsman's inquiry into the abuse and neglect of adults with disability in community settings, such as their family home.
Australia: Consumer Safeguards Review
Telecommunications Industry Ombudsman - Nov 2018
The Board of the Telecommunications Industry Ombudsman (TIO) and the Ombudsman are pleased that the report on Part A of the Government's Consumer Safeguards Review (Complaints handling and consumer redress) recognises the importance and strength of the work of the TIO in resolving complaints.
Australia: Report on errors in transitioning a child between foster carers
South Australian Ombudsman - Nov 2018
Ombudsman's final report on a complaint concerning the determination of the Department for Child Protection to transfer care of the complainant’s former foster child to another foster carer, as well as various actions of the department surrounding and following that determination.
Australia: Deaths of children by drowning
Ombudsman Western Australia - Nov 2018
Follow-up report on giving effect to the recommendations arising from the Ombudsman’s 2017 major own-motion investigation, Investigation into ways to prevent or reduce deaths of children by drowning.
New Zealand: Tackling dementia – Protecting the rights of detained people
Office of the Ombudsman – Oct 2018
Chief Ombudsman's presentation to the Alzheimers New Zealand conference on 25 October 2018 outlined how the OPCAT provides an international platform for effecting national change to protect the human rights of some of our most vulnerable people: those with dementia who are detained in facilities.
Australia: ADR Innovation of the Year Award
Public Transport Ombudsman (PTO) – Oct 2018
This myki pilot helps couch surfing teens with their public transport costs and makes it easier to attend school. The pilot program was developed by PTO and WEstjustice Community Legal Service following consultation with public transport operators and government.
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