Australian and New Zealand Ombudsman Association


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ANZOA newsletter

Ombudsman office news

The Ombudsman | December 2016

Ombudsmen – we're here to help

Better complaint handling for NSW

Being upfront about integrity

Improving public administration through education

Crimes of Torture Act – the use of mechanical restraints in New Zealand prisons – overview

Advocating regulatory reform for debt management firms

Family violence

FOS Australia visits Darwin and the Tiwi Islands

An abuse reporting function for the Defence Force Ombudsman

It’s OK to complain, we’re here to help

2015-16 annual reports

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earlier issues   June 2016 | December 2015 | March 2015



Australia: Report on youth justice

Victorian Ombudsman - February 2017

The Victorian Ombudsman has tabled a report on the state’s youth justice facilities to give Parliament and the public an insight into recent events and to illustrate how the relevant oversight agencies are holding government to account.

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Australia: Changes to the ICAC and Ombudsman Acts

Ombudsman South Australia - January 2017

The Independent Commissioner Against Corruption (Miscellaneous) Amendment Act 2016 came into operation on 16 December 2016, although the commencement of some of the provisions has been suspended until a subsequent proclamation or delayed until 1 April 2017. The amending Act achieves a number of changes. Of relevance to this Office is that it has changed the way the Independent Commissioner Against Corruption (ICAC) refers to the Ombudsman matters raising a potential issue of misconduct or maladministration in public administration and changed how the Ombudsman must deal with a referral.

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New Zealand: First release of OIA statistics

Office of the Ombudsman - January 2017

The Chief Ombudsman has today published comprehensive data about Official Information Act (OIA)  complaints. This first release covers the six months to December 2016 and future releases will happen every six months.

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Australia: Ombudsman releases a report into the processing of asylum seekers who arrived in 2013 on a suspected illegal vessel

Commonwealth Ombudsman - January 2017

Commonwealth Ombudsman Colin Neave today released an own motion report into the Department of Immigration and Border Protection’s processing of asylum seekers who arrived on the suspected illegal entry vessel Lambeth in 2013.

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Australia: Ombudsman releases two investigation reports relating to the Department of Immigration and Border Protection

Commonwealth Ombudsman - January 2017

Commonwealth Ombudsman Colin Neave today released two own motion reports into the Department of Immigration and Border Protection. The first report relates to the administration of section 501 of the Migration Act 1958 and the second report outlines an investigation into Bridging E visas being cancelled following criminal charges.

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Australia: New Ombudsman appointed

Energy and Water Ombudsman Queensland - December 2016

Appointment of Jane Pires.

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Australia: Consumer news (financial services)

Credit & Investments Ombudsman - December 2016

Topics in this issue:

  • financial counsellors conferences
  • FSPs filing police reports
  • systemic issues
  • recent case studies
  • withdrawn complaints,
  • quarterly statistics, and more

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Australia: Ombudsman report recommends measures to improve access to Indigenous language interpreters

Commonwealth Ombudsman - December 2016

A report into the accessibility and use of Indigenous language interpreters following a major own motion investigation that spanned 47 government agencies. The investigation considered the performance of government agencies against the recommendations of our Talking in Language: Indigenous language interpreters and government communication 05/2011 report. While the Ombudsman was pleased there had been some progress since 2011, he was concerned with this report’s conclusions, that there continues to be barriers to accessing Indigenous language interpreters for communications between government and Indigenous non-English speakers.

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Australia: Ombudsman's Report on Operation Prospect

NSW Ombudsman - December 2016

The Acting NSW Ombudsman, Professor John McMillan AO, has tabled his Operation Prospect report. The Operation Prospect investigation comprehensively examined complaints and allegations about conduct of officers of the NSW Police Force, the NSW Crime Commission and the Police Integrity Commission. Operation Prospect is the largest single investigation ever undertaken by an Ombudsman in Australia. It started in October 2012, when the NSW Government asked the Ombudsman to conduct a thorough, independent investigation of the disputed events that make up the controversy surrounding the work of the Mascot Task Force.

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Australia: Local government transparency a postcode lottery
Victorian Ombudsman - December 2016

Victorians should not be subjected to a ‘postcode lottery’ when it comes to local government transparency, says Victorian Ombudsman Deborah Glass.Tabling the Investigation into the transparency of local government decision making, Ms Glass said transparency is a random matter across the state where some councils have embraced innovations such as live web-streaming council meetings, while others have moved to restrict public access.
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