Australian and New Zealand Ombudsman Association
Highlighting aspects of the work of Ombudsman offices
The Ombudsman | June 2017
The Ombudsman and systemic issues
Treatment of systemic issues by the NSW Ombudsman
A whole of office approach to consumer issues and complaint reduction
Agency apology for wrongful conduct
Inaugural Aboriginal Action Plan
Australia: Report about asbestos
NSW Ombudsman - April 2017
The Acting Ombudsman, Professor John McMillan, urges the Government to properly fund initiatives to protect the NSW public from the dangers of asbestos. Those particularly at risk are DIY home renovators and some
regional Aboriginal communities.
Australia: Apology Report
Victorian Ombudsman - April 2017
‘Sorry’ seems to be the hardest word: Victorian Ombudsman calls for apology law reform. The Victorian Government should consider amending the law to allow public agencies to apologise for mistakes without fear of legal repercussions, according to a new report by the Victorian Ombudsman.
Australia: Six-monthly public transport complaints
Public Transport Ombudsman Victoria - April 2017
Case studies, major issues
New Zealand: A question of restraint
Office of the Ombudsman - March 2017
The Chief Ombudsman's report into the management of prisoners at risk of suicide and self harm finds that the use of restraints on five prisoners amounted to cruel, inhuman or degrading treatment under the Convention Against Torture.
Australia: Roxby Council – Maladministration in public administration
Ombudsman South Australia - March 2017
The Ombudsman found that the council and the former Administrator committed maladministration in that various direct engagements resulted in substantial mismanagement of public resources.
Australia: Affordability Report
Energy and Water Ombudsman (Victoria) - March 2017
Quarterly trends in cases about affordability, payment plans and supply disconnection/restriction
Australia: Items of interest for the Complaints, Accountability, Integrity Network
Northern Territory - March 2017
CAIN Update (March 2017) - Articles and reports from around Australia and overseas
Australia: Report on youth justice
Victorian Ombudsman - February 2017
The Victorian Ombudsman has tabled a report on the state’s youth justice facilities to give Parliament and the public an insight into recent events and to illustrate how the relevant oversight agencies are holding government to account.
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