Australian and New Zealand Ombudsman Association
Highlighting aspects of the work of Ombudsman offices
The Ombudsman | November 2020
Reactive or proactive? The role of an Ombudsman in a crisis.
Spotting potential problems
Monitoring complaint data in real time
Ensuring supoports are in place
A complementary approach
Fast track resolution
Reactivity mixed with proactivity
Connection and collaboration
Supporting, connecting, informing
The Telecommunications Industry Ombudsman held its third Consumer Panel meeting on Wednesday 3 March 2021. One of the issues high on the agenda was accessibility of telco services. Panel members highlighted examples of consumers facing accessibility issues, such as the unique problems for people who are blind or vision impaired.
A resource to help agencies ensure they have an effective and user-centred complaint handling system.
Banking Ombudsman Scheme - February 2021
An industry-wide picture of what’s causing complaints and why.
The terms of reference for the scheduled review of AFCA's functions and performance. The review is required under the enabling legislation that authorises AFCA, and will be independent of AFCA and conducted by Treasury, with a report due by 30 June 2021.
Copyright © ANZOA (Australian and New Zealand Ombudsman Association) 2003-20
Ombudsmen - the leaders in independent resolution, redress and prevention of disputes