Australian and New Zealand Ombudsman Association

Publications

As the peak body for ombudsmen in Australia and New Zealand, ANZOA draws on the experience of its members and their offices to contribute to public policy consultations.

ANZOA submissions

Reports

newsletters

case studies

The offices of all ANZOA members publish an annual report. Many offices also publish public interest, investigation and systemic issues reports, regular newsletters and case studies/case notes.  Some quick links follow.

 

Parliamentary Ombudsmen

 

Commonwealth Ombudsman (AU)

Annual reports  Investigation reports  More reports under publications

 

Office of the Ombudsman (NZ)

Annual reports  All reports   Case notes

 

Victorian Ombudsman

Annual reports   Parliamentary reports

 

Northern Territory Ombudsman

Annual reports  Public reports 

 

NSW Ombudsman
Annual reports  Other reports & submissions

 

Ombudsman Western Australia

Annual reports   Ombudsman's reports

 

Ombudsman Tasmania

Annual reports  Investigation reports

 

Ombudsman South Australia

Annual reports   Investigative reports

 

ACT Ombudsman

Annual reports   Investigation reports

 

Industry-based Ombudsmen

 

Banking Ombudsman Scheme (NZ)

Annual reports   Case notes

 

Credit & Investments Ombudsman

Annual Reports   Case studies

 

Energy and Water Ombudsman (Victoria)

Annual reports   Issues & trends reports   Case studies   Systemic issues

 

Energy & Water Ombudsman NSW

Annual reports   Stakeholder reports   Case studies   Systemic issues

 

Energy and Water Ombudsman Queensland

Annual reports   Case studies 

 

Energy & Water Ombudsman South Australia

Annual reports   Case studies

 

Energy & Water Ombudsman Western Australia

Annual reports 

 

Energy Ombudsman Tasmania

Annual reports  Case studies

 

Financial Ombudsman Service (AU)

Annual review   Case studies   All publications

 

Financial Services Complaints Limited (NZ)

Annual Reports   Case studies

 

Insurance & Financial Services Ombudsman Scheme (NZ)

Annual reports  Case studies

 

Public Transport Ombudsman Victoria

Annual reports   Accessibility report   Case studies   Systemic issues

 

Telecommunications Industry Ombudsman (AU)

Annual reports   Case studies   Systemic issues

 

Utilities Disputes Ltd (NZ)

Annual reports & six-month statistics   Case notes

Research and other papers

A selection of papers on the Ombudsman function

 

 

 

 

Quick links

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Ombudsmen - the leaders in independent resolution, redress and prevention of disputes