Australian and New Zealand Ombudsman Association (ANZOA)

ANZOA is a professional association and the peak body for Ombudsmen in Australia and New Zealand

Who can join ANZOA?

ANZOA membership is personal. Our members come from industry-based and parliamentary offices.

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What is an Ombudsman?

The fundamental role of an Ombudsman is independent resolution, redress and prevention of disputes.

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What are the standards?

Independence is one of the things the public is entitled to expect when they contact an Ombudsman office.

More essential criteria 

Independent public reporting is an important function of an Ombudsman office.

All Ombudsman offices publish public interest, investigation and systemic issues reports, as well as regular newsletters and case studies/case notes on complaint issues and trends.

ANZOA doesn't resolve complaints ... but the offices of its Members do.

complaints about government departments and agencies, telecommunications, electricity, gas, water, banking, insurance, investments, superannuation, other financial services, public transport