No wrong door.
ho to ask when you don't know where to start.

An initiative of ANZOA's Public Relations & Communications interest group to help complainants get where they need to go.
ANZOA - No wrong door

You don't have to pay to get help from an Ombudsman. 

Ombudsman services are free to complainants. And you don't need to have someone represent you.

Choose your location to find the services offered by the offices of ANZOA's Members

These dispute resolution services cover government departments and agencies, local government, state-owned businesses, statutory authorities, banking, insurance, credit, financial planning, investments, telephone companies, internet service providers, electricity, gas, water, public transport.
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What's a complaint?

From the Australian/New Zealand complaint handling standard:
An expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.

[Source: AS/NZS 10002/2014]