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Ombudsmen in Australia and New Zealand

ANZOA is the
professional association
for Ombudsmen in Australia and New Zealand

ANZOA Rules

ANZOA submissions
on Ombudsman proposals

Current ANZOA Members

John Allen, Chief Ombudsman, Ombudsman New Zealand website
Iain Anderson, Commonwealth Ombudsman Australia website
Marlo Baragwanath, Victorian Ombudsman website
Natalie Cameron, Lead Ombudsman - Banking & Finance, Australian Financial Complaints Authority website
Sandy Canale, Energy & Water Ombudsman South Australia website
Grant Davies, Tasmanian Ombudsman website
Emma Curtis, Lead Ombudsman - Insurance, Australian Financial Complaints Authority website
Cynthia Gebert, Telecommunications Industry Ombudsman website
Heather Gray, Lead Ombudsman - Superannuation, Australian Financial Complaints Authority website

Ann Jorgensen, Ombudsman, Public Transport Ombudsman Victoria website

David Locke, Chief Ombudsman, Australian Financial Complaints Authority website
Richelle McCausland, Ombudsman, National Health Practitioner Ombudsman website

Neil Mallon, Commissioner & Chief Executive, Utilities Disputes New Zealand website

Paul Miller, NSW Ombudsman website
Ruth Owen, Taxation Ombudsman, Australia website
Jane Pires, Energy & Water Ombudsman Queensland website
Suanne Russell, Lead Ombudsman - Small Business & Transactions, Australian Financial Complaints Authority website
Shail Singh, Lead Ombudsman - Investments & Advice, Australian Financial Complaints Authority website
Nicola Sladden, Banking Ombudsman New Zealand website
June Smith, Deputy Chief Ombudsman, Australian Financial Complaints Authority website
Karen Stevens, Insurance & Financial Services Ombudsman New Zealand website
Emily Strickland, South Australian Ombudsman website
Susan Taylor, Financial Ombudsman, Financial Services Complaints Limited New Zealand website
Bevan Warner, Western Australian Ombudsman website 
Catherine Wolthuizen, Energy and Water Ombudsman (Victoria) website
Janine Young, Energy & Water Ombudsman. NSW website

ANZOA's Executive Committee 2025-26

Chair: Jane Pires

Secretary/Treasurer: Janine Young

Committee members: Cynthia Gebert, June Smith, Susan Taylor, 
Ann Jorgensen, Neil Mallon, Richelle McCausland
ANZOA Secretariat: info@anzoa.com.au 

ANZOA offers eight interest groups for the staff of its Members.

These groups provide opportunities for sharing and support among staff from the offices of ANZOA Members, who perform similar roles and who might otherwise work in relative isolation.
Our interest groups share a dedicated intranet.